Terms & Conditions


Please read this Agreement carefully before accessing or using Pineapple’s subscription services. By engaging in a subscription with Pineapple, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access our subscriptions.

Access to your Social Media account

Administrator access/login is required for your social media account(s).

Pineapple will only setup your campaigns, it will be the requirement of the customer (you) to begin the campaigns and decide the media budget.

Therefore Pineapple will not be held responsible or incurable, for any social media spend

Pineapple may suspend or discontinue the Services at any time, including the availability of any feature, database, or content.


Fees and Payments

Optional premium paid services are available on the Website. By selecting a premium service you agree to pay Pineapple the monthly or annual subscription fees indicated for that service. Payments will be charged on the day you sign up for a premium service and will cover the use of that service for a monthly or annual period as indicated. Premium service fees are not refundable. All Monthly plans, begin with a minimum 3-month period, to ensure we have a chance to create a return on investment. You may cancel at any time after this, with nothing further to pay. Cancellation will need to be made via email.


User agrees that all content and materials (collectively, “Content”) delivered via the Service or otherwise made available by Pineapple at the Site are protected by copyrights, trademarks, service marks, patents, trade secrets or other proprietary rights and laws. Pineapple does not support the distribution of pornographic content. Except as expressly authorised by Pineapple in writing, User agrees not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from such materials or content.


In no event will Pineapple, or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement or substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to Pineapple under this agreement. Pineapple shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.


Pineapple will not share any details of your logins, or campaign strategy with any other non-Pineapple representative. Equally, you will not share Pineapple campaign and marketing strategy with anyone not employed by your business.


You agree to indemnify and hold harmless Pineapple, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Website, including but not limited to out of your violation this Agreement.


Pineapple reserves the right, at its sole discretion, to modify or replace the terms at any time. If the alterations constitute a material change to the terms, Pineapple will notify you by posting an announcement on the site. What constitutes a material change will be determined at Pineapple’s sole discretion. You shall be responsible for reviewing and becoming familiar with any such modifications. Using any service or viewing any content following notification of a material change to the terms shall constitute your acceptance of the Terms as modified.


No agency, partnership, joint venture, or employment is created as a result of the Terms and you do not have any authority of any kind to bind Pineapple in any respect whatsoever. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder. Pineapple shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond Pineapple reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation (including “line-noise” interference). If any provision of the Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the Terms shall otherwise remain in full force and effect and enforceable. Pineapple may transfer, assign or delegate the Terms and its rights and obligations without your consent. The Terms shall be governed by and construed in accordance with the laws of Australia. Both parties agree that the Terms is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of the Terms, and that all modifications must be in a writing signed by both parties, except as otherwise expressly provided herein.

Termination and Cancellation

Cancellation can occur at anytime, past the initial 3-month period. Although special considerations, IE financial hardship will be considered. You are never required to stay with us – in fact, we’d prefer you have the option to leave if you are unhappy with our service and give us feedback on how we can serve you better.

Pineapple may terminate or suspend any and all Services and/or your account with Pineapple immediately, without prior notice or liability, for any reason whatsoever, or for no reason, including without limitation if you breach the Terms. Upon termination of your account, your right to use the Services will immediately cease. If you wish to terminate your Pineapple account, you must Contact us with your termination request. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

You can contact us through the contact page or support area to issue a termination request.